KEY POINTS AND CONCEPTS:
1- Government to Government (G2G)
This first area covers the interactions within government, including (i) the central government with local government at all levels; (ii) different government departments and agencies with each other; and (iii) government with its official staff and employees, etc. This area involves many administrative and managerial activities, such as:
Collection, processing and utilization of fundamental information of the state and regions; for example, information on population, geography and resources.
Collection and processing of managerial information for various government business processes; for example, planning, macro-economic management, statistics, public safety, national defense, and national security.
Internal government management information systems; for example, financial, personnel, documents, assets, archives, etc.
Decision-making support systems and executive information systems at different levels of government.
2- Government to Business (G2B)
This dimension is the one where government faces and supports business. It includes policies, directions, rules and regulations, guidelines, procedures, etc., worked out by government in order to create a legal and favorable environment for business to carry on its activities and development. The activities cover
Industrial policies, regulations on import and export, registration for various purposes, taxation, employment, social security, and so forth.
Various licenses for business permission, quality approval, authentication, etc.
The G2B activities are essentially the public services that government provides to business. The purpose is to formulate a good business and investment environment, and to create an equal and competitive market. This will assist enterprises, in particular, minor enterprises, to join in market competition and enter into international markets. G2B provides all the information services available from the government and does so online.
3- Government to Citizens (G2C)
This aspect is associated with government and citizens, covering the services that government provides to its citizens and residents. In many cases, it is a headache for citizens to deal with the government, as documents can be complicated and government departments overloaded. It often happens that citizens do not know whom to ask, where to go, or what steps to take to get things done.
Hence, the first service that government provides to citizens should be the provision of basic information, such as
What are the regulations, procedures, and administrative or managerial branches of Government on what matters? Where can citizens get the right information or the help they need
Information on public safety and community security, including what to do in natural disasters such as floods and fire etc.
The services that government provides to citizens also include the public services, such as (i) schools, hospitals, libraries, and parks; and (ii) registration services including those for birth and death, marriage and divorce, driver’s licenses, migration, and registration of vehicles to name but a few
4- Business to Government (B2G)
The fourth area of e-government deals with the actions of business towards government. Activities in this area include
Payment of taxes due requested by laws and regulations.
Provision of data, information and statistics requested by government.
Bidding for government projects.
Providing goods and services to government.
Applying for government assistance and lobbies and appeals about difficulties faced in business.
Making proposals and suggestions for government to improve its services to business.
5- Citizens to Government (C2G)
The fifth area covers the actions that citizens take towards government. Activities in this area are similar to those of B2G above and include
Taxes and the variety of fees requested/due from laws and regulations.
Forms and information requested by government for certain business and government services.
Penalties and other costs of public services.
Services requested by citizens under emergency circumstances, e.g., fire, ambulance,
Theft and other forms of crime.
Proposals and recommendations for good governance and participating in decision-making.
This dimension of e-government will create a good channel for citizens to participate in national, regional, or local policy development and decision-making processes of government. It has the potential
To stimulate the establishment of new partnerships between government and citizens. Through this channel Government can better understand what citizens want in terms of better services and the achievement of good governance.
1- Government to Government (G2G)
This first area covers the interactions within government, including (i) the central government with local government at all levels; (ii) different government departments and agencies with each other; and (iii) government with its official staff and employees, etc. This area involves many administrative and managerial activities, such as:
Collection, processing and utilization of fundamental information of the state and regions; for example, information on population, geography and resources.
Collection and processing of managerial information for various government business processes; for example, planning, macro-economic management, statistics, public safety, national defense, and national security.
Internal government management information systems; for example, financial, personnel, documents, assets, archives, etc.
Decision-making support systems and executive information systems at different levels of government.
2- Government to Business (G2B)
This dimension is the one where government faces and supports business. It includes policies, directions, rules and regulations, guidelines, procedures, etc., worked out by government in order to create a legal and favorable environment for business to carry on its activities and development. The activities cover
Industrial policies, regulations on import and export, registration for various purposes, taxation, employment, social security, and so forth.
Various licenses for business permission, quality approval, authentication, etc.
The G2B activities are essentially the public services that government provides to business. The purpose is to formulate a good business and investment environment, and to create an equal and competitive market. This will assist enterprises, in particular, minor enterprises, to join in market competition and enter into international markets. G2B provides all the information services available from the government and does so online.
3- Government to Citizens (G2C)
This aspect is associated with government and citizens, covering the services that government provides to its citizens and residents. In many cases, it is a headache for citizens to deal with the government, as documents can be complicated and government departments overloaded. It often happens that citizens do not know whom to ask, where to go, or what steps to take to get things done.
Hence, the first service that government provides to citizens should be the provision of basic information, such as
What are the regulations, procedures, and administrative or managerial branches of Government on what matters? Where can citizens get the right information or the help they need
Information on public safety and community security, including what to do in natural disasters such as floods and fire etc.
The services that government provides to citizens also include the public services, such as (i) schools, hospitals, libraries, and parks; and (ii) registration services including those for birth and death, marriage and divorce, driver’s licenses, migration, and registration of vehicles to name but a few
4- Business to Government (B2G)
The fourth area of e-government deals with the actions of business towards government. Activities in this area include
Payment of taxes due requested by laws and regulations.
Provision of data, information and statistics requested by government.
Bidding for government projects.
Providing goods and services to government.
Applying for government assistance and lobbies and appeals about difficulties faced in business.
Making proposals and suggestions for government to improve its services to business.
5- Citizens to Government (C2G)
The fifth area covers the actions that citizens take towards government. Activities in this area are similar to those of B2G above and include
Taxes and the variety of fees requested/due from laws and regulations.
Forms and information requested by government for certain business and government services.
Penalties and other costs of public services.
Services requested by citizens under emergency circumstances, e.g., fire, ambulance,
Theft and other forms of crime.
Proposals and recommendations for good governance and participating in decision-making.
This dimension of e-government will create a good channel for citizens to participate in national, regional, or local policy development and decision-making processes of government. It has the potential
To stimulate the establishment of new partnerships between government and citizens. Through this channel Government can better understand what citizens want in terms of better services and the achievement of good governance.
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